FAQs

You can reach us at: Hello@criticalhitcards.co.uk

70% cash | 80% trade value
These rates may vary depending on factors such as rarity, card condition, and market fluctuations.

If you'd like a quote, please contact us with clear photos or a list of the cards you’d like to sell or trade.

No. We currently shipwithin the United Kingdom only.

All orders are shipped usingRoyal Mail Tracked 48. A tracking number is provided once your order has been dispatched.

Orders are dispatched within1–2 business days, and Royal Mail Tracked 48 typically delivers within2–3 working daysafter dispatch.

We use toploaders, protective mailers, and rigid boxes to ensure your items are secure and protected from transit damage.

Yes we offerfree UK shipping on orders over £75.

Yes. If your orders have not yet been dispatched, we will combine them where possible. Any excess postage paid will be refunded.

Once handed to Royal Mail, delivery times are outside our control. Lost parcel claims can only be made for tracked services, including Royal Mail Tracked 48.
If you believe your order is lost, please contact us so we can help investigate.

Please email us within48 hoursof delivery with clear photos of the damage, and we will assist you.

We accept returns onsealed products only, provided they are unopened, in original condition, and returned within14 days.
Single cardscannotbe returned unless they arrived damaged or faulty.

Yes, as long as the item is still sealed and in original condition. Please note that cancellations may not be possible close to release day.

Cancellations may be possiblebefore your order has shipped. Pre-order cancellations may depend on supplier commitments, please contact us as soon as possible.